Safebound Moving & Storage

It took 4 weeks to deliver which is allowed in the fine print but not the expectation created when signing the contract. No updates given. Most belongings were trashed on arrival, and the company then tells you about the other fine print that says the insurance that we told you was included only pays you $0.60 per pound and most furniture materials are not covered at all. Individuals at the company during the sales process are great but not so much when you have a claim. Be warned.

Move size: 2 Bedroom Home Service cost: $6400

This company will not do the job you pay them to do. If you’re thinking about using this company just look at the damage they have caused in the to many to count 1 star reviews. This company broke and straight up lost over $2,000 worth of my personal items. They were 6 hours late to pick up and I had to ask them to not slide furniture across my wood floors. I was told my $1,000 grill that was dropped would be fully replaced by the mover but when I spoke to the GM they said they would not honor that promise but would try. They then dragged out the promise of a replacement for 2 months and then offered me a small amount of money compared to what they broke or lost to not write negative reviews. Future customers deserve to know to stay away from this incompetent and dishonest company if you value your items.

Move size: 3 Bedroom Home Service cost: $3000

When I tell you, I was so very skeptical because of all the research and all the different moving companies and bad reviews that are online… I had pretty much given up and decided to rent a U-Haul, and do the move myself from Florida to Georgia. But then I found Safebound Moving & Storage and read the reviews. They were predominantly positive, so I decided to give them a shot. Not only did they give me the best price for the move, but they had my stuff delivered in a week’s time. And the best part….everything was delivered in the condition it left in, including my $2K OLED TV (I was so stressed the entire time). Each member of the team made sure I was informed of the price and timing each step of the way. Patric was great and walked me through the entire process until my items were picked up. And the movers, Mike and Tavares were excellent. Handled everything with care and made sure it was placed accordingly in my new place. I give Safebound a 10/10 rating. I highly recommend them over any company I’ve moved with in the past.

Move size: 1 Bedroom Home Service cost: $2146

Imagine hiring a babysitter through an agency for $20 / hour for your 9 month old baby. Once you’re out having fun (and have already paid a deposit), the babysitter calls to inform you that the baby has soiled himself, and it’ll be $5 to change the diaper (even though you have diapers) and $10 if there’s poop inside it. Furthermore, once it’s time to eat, they’ll charge separately for heating the meal you’ve already prepared, feeding the baby, and burping him.

When you call the support line for the agency and argue that you’re paying them $20 / hour and it should be included, a customer service representative informs you its company policy, and their hands are tied. Moreso, somewhere deep in your contract, you’ve already agreed to this fee structure.

Unfortunately because it’s your baby and you love him, you’re forced to pay these exorbitant fees, lest he go hungry, remain dirty, or choke. It’s not the customer service rep’s fault - heck, it’s not even the babysitter’s fault. It’s the company that set these rules.

This sums up my experience dealing with Safe Ship moving. They tell you one thing and promise you peace of mind, but in the fine print, you’re going to pay a lot more. I'd prefer they just raise their rates so there's no surprises.

Trying to work with customer service and various managers has been akin to trying to get a deaf, one-legged dog to clap - it’s impossible, and I feel stupid for having tried. They can’t hear you, can’t understand you, and even if they could, they can’t help you. I would rather attempt to teach a quadruple amputee sign language than to work with this company again.

2 out of 5 stars because my stuff still got delivered.

Move size: 1 Bedroom Home Service cost: $2658

Do NOT Use This Moving Company

I cannot stress enough how utterly disappointed and frustrated I am with this moving company. From start to finish, the entire experience has been a nightmare, and I strongly advise against anyone using their services. It's clear they prioritize speed over quality and customer satisfaction at every turn.

One of the most glaring issues was their complete lack of transparency regarding insurance options. Throughout the entire process, no one bothered to discuss insurance coverage with us. This oversight meant that when our belongings were damaged, we were left without adequate protection or recourse.

Furthermore, they employ underhanded tactics during the signing process. They rush you through the paperwork, emphasizing that any delay could result in losing the initial estimate and being subjected to higher charges. This pressure-cooker approach leaves customers feeling coerced and trapped into accepting terms they haven't had time to fully understand or consider.

Firstly, the communication from the company was HORRIBLE. They were incredibly unreliable, showing up a 2 hours late without any prior notice or apology. This delayed our move significantly, with the movers not finishing until nearly 11pm, leaving us exhausted and stressed.

Promises were made that our belongings would depart the day after pickup, but this turned out to be a blatant lie. Instead, our items stayed in their warehouse for close to a week, causing unnecessary anxiety and inconvenience. Meaning that our stuff were moved around without care more than once.

The condition in which our belongings arrived was appalling. Despite labeling numerous boxes as fragile, many arrived destroyed, with items inside damaged beyond repair. Worst of all, our 98” TV, a significant investment costing nearly $6,000, was completely wrecked. The company assured us repeatedly that they would handle it with care, but the reality was starkly different. They sent inadequately prepared personnel, including a skinny individual ill-equipped to handle such a massive TV, weighing close to 200lbs. Predictably, it was mishandled and now is unusable. The box where it was wrapped in didn’t even have a “FRAGILE” sign.

When we filed a claim for damages, hoping for some form of compensation, the response was insultingly inadequate. They offered a mere $83 for a television that cost thousands of dollars and was completely destroyed due to their negligence.

In conclusion, this moving company's incompetence, poor communication, and utter disregard for customer property make them a hazard to anyone looking to relocate safely and securely. Save yourself the stress, frustration, and financial loss – steer clear of this company at all costs.

Move size: 4 Bedroom Home Service cost: $2800

Adding insult to injury, they've threatened me with litigation over my review. But, what I didn't mention earlier was the broken head of table dining room chair Nataniel took with him to have repaired. Felipe now claims they do not have it and it fact didn't take it. Also here is a list of the broken items which I have pics of all. Artwork, wall clock, ceiling light fixture, bed frames & the list goes on. I look forward to letting my attorney duke it out with theirs. Should they not file a suit I will certainly be filing one. Oh, and they ran out of packing materials and used my sheets and blankets as pads. If the would make good on the chair I might let this all go down as a bad experience and be done with it, but they don't seem to play that way.

Move size: 3 Bedroom Home Service cost: $6500

Ok so here is the backstory on this move: I bought a ridiculously expensive 8’ 200lb mirror down in Southern Florida over the internet and needed to ship it up to Boston. Mind you I BOUGHT this thing without having a plan in place to transport it. I called maybe 25 shipping companies. Freight companies, furniture moving companies, white-glove companies… no one would touch it. They all told me the same thing, 1) it’s glass, 2) it isn’t in a crate, 3) it’s too valuable. I was at a loss. I called a buddy down in Florida (Peter Wedge – CEO luxury lifestyle concierge – out of Wellington FL) and he put me in touch with SafeBound. “They do all my stuff”, he told me “they’re the best.” I called the number he gave me and spoke directly to Mike the owner. He told me “Ben, we got this.” He gave me a very reasonable price, said he would personally go to the location with one of his guys and take care of the moving. “This is great!” I thought. One problem though, it still needed to be wrapped and packaged. “Don’t worry sweat it, Ben” Mike told me. “My job is to get it to you and in one piece, so I’ll do whatever needs to be done to get it to your door.” Unreal. The day of Mike even offered to handle paying for the mirror for me and added the cost to the bill. Like honestly, where can you possibly get THAT LEVEL of service in this day and age. ONE-STOP-SHOP. Safebound got the mirror to my apartment up in Boston about 5 days later (I was in no rush). When they showed up the delivery guys couldn’t have been nicer, more respectful and more professional. I tipped them generously and as they were leaving, Mike called me personally to make sure everything went OK. I literally spent the next 5-6 minutes of that call telling him his business was one-in-a-million and the level of specialty service these guys provide is exceptional, BAR-NONE. Seriously, whatever you’re trying to move call them. They’ll take care of it. I am still shocked at how difficult a time I had trying to ship this thing before calling Safebound who make it seem like a breeze. Seriously this business is a rare find. Thank you Mike and everyone at Safebound I will seriously write you 100 reviews you guys are amazing. – Ben.

Move size: Partial Move Service cost: $1000

This is now my THIRD time using Safebound logistics in the past two years! I used them a year ago to move some personal items to two different family members in different parts of the country. I was trying to spend the least amount of money for the best quality service. That is exactly what I did. Shawn's team couldn't have coordinated the entire operation any smoother. The Safebound team showed up on time, packaged and transported my items in a timely manner. Just this past week I had to urgently move my mother into a assisted living home. With two days notice Safebound PACKED my mothers entire house and relocated her across the STATE. These guys really work wonders. As a customer I could not be more happy! Thank you :)).

Move size: 3 Bedroom Home Service cost: $3450

I moved my furniture out of my home in Port St Lucie in June, to be stored until I moved into my new home that was built at the end of October. First I was given a quote that was more than doubled when the movers arrived. Fast forward to my new home move in. My movers couldn’t find my home on Ponte Vedra. They were about 6 hours late and I finally had to drive 30 minutes each way to have them follow me to my house. In my new home, I had damage to my new walls, irritable movers who said they were just dropping all of my boxes in the garage. They were not moving them to appropriate rooms. Then, my Sleep Number bed was not going to be put together - “we don’t do that!” I had specifically asked if that could be accommodated when I booked them. Then, my fine China which was marked VERY FRAGILE, which I’ve move 12 times since 1976, when I received them as a wedding present, nothing has EVER been broken. I have the pictures to prove, but I had about 8 pieces that were packed in styrofoam PULVERIZED! These pieces, back in the 70’s were about $60 a piece. There is lots more. Trash left at my house, furniture that WASN’T mine left at my house and just a general attitude issue. Moving is not fun at the best of times, but this company was beyond bad and very difficult. In fairness, the head man finally put my Sleep number bed together, and it works fine.

Move size: 4 Bedroom Home Service cost: $5600